Responsible Gaming at BassBet Casino

Gambling should stay a form of entertainment, never a way to make money or escape stress. On this page we explain the tools you can switch on in your BassBet Casino account today, how our support team handles self-exclusion requests, and where to find free, confidential help in Australia. Nothing here is judgemental; using these tools is a sign of good sense, not weakness.

Our Commitment to You

What we do proactively

We hold licence MGA/B2C/394/2017 from the Malta Gaming Authority, and player wellbeing is a condition of that licence, not a marketing line. Since launching in 2024 we have built responsible gaming controls directly into your account profile so they take effect immediately rather than after an email exchange.

Our systems run behavioural monitoring across play patterns. Sudden increases in deposit frequency, longer sessions than your usual average, or repeated top-ups after losses can trigger a gentle reality-check message on screen. This is automated, confidential, and never shared with third parties. It exists to pause the moment, not to police it.

You can request a full account history at any time through your profile or via [email protected], 24 hours a day. Seeing your actual deposits, wagers and net position in writing is one of the most effective reality checks there is, and we make sure the numbers are complete and unedited.

Warning Signs to Watch

Problem gambling rarely announces itself. It builds quietly, which is why we encourage every player to check the list below honestly. One item alone is not proof of a problem, but a pattern of several is a clear signal to act.

• Chasing losses by depositing again immediately after a losing session to win the money back
• Hiding your play from family or friends, or lying about how much time or money it involves
• Borrowing money, selling possessions or using bill money to fund gambling
• Gambling for longer than you planned, repeatedly cancelling the session reminder
• Feeling irritable, anxious or restless when you try to cut down or stop
• Gambling to escape stress, loneliness or low mood rather than for enjoyment
• Neglecting work, study, sleep or relationships because of time spent playing
• Believing a win is due after a losing streak, or increasing bet sizes to recover faster

Tools You Can Use

Set your limits in minutes

Every control below sits in your account under Profile, then Responsible Gaming, and takes effect as soon as you confirm it. You can tighten any limit instantly; loosening one takes 24 hours to apply, by design, so a difficult evening cannot undo your planning.

• Deposit limits cap how much you can load per day, week or month, set to any figure from the 30 AUD minimum upwards
• Loss limits stop play automatically once net losses in a period reach your chosen amount
• Wagering limits restrict total bets placed, regardless of whether you are winning or losing
• Session limits end your session and log you out after a duration you choose
• Reality checks are on-screen reminders every 15, 30 or 60 minutes showing time played and net result for the session
• Cooling-off periods suspend the account for a short break while keeping your settings and balance intact

How Self-Exclusion Works

Durations and what happens next

We support five exclusion lengths: 24 hours, 7 days, 30 days, 6 months, and permanent. Send your request through live chat or [email protected] and our team processes it within minutes, at any hour, because a decision made at 2am should not wait for business hours. You can also ask a support agent to apply it for you if you would rather not navigate the menu yourself.

Once active, the exclusion is binding on our side. You cannot log in, deposit, wager or open a new account with the same details. Your existing balance stays in the account, and where the exclusion is 7 days or longer we work with you to withdraw it to a method you control. Open bets are settled normally at their conclusion; any winnings go to your balance and out through the same withdrawal process.

Fixed-term exclusions expire automatically on the end date and the account reopens without you needing to contact us. If you would rather extend before that date, tell us and we carry it forward, including converting a fixed term into a permanent closure. During a 30-day or longer exclusion we do not send you promotional emails or bonuses. That silence is deliberate.

Keeping Minors Safe

Verification and home safeguards

BassBet Casino accepts players aged 18 and over only. Our KYC process requires a government ID or passport before your first withdrawal, and we can request it earlier where anything looks unclear. Accounts with mismatched or borrowed identity documents are closed and balances held pending proof of rightful ownership.

Children can reach gambling sites on shared household devices, so we ask every parent to layer protection at home. Net Nanny, Qustodio, GamBlock and the parental controls built into iOS and Android can block our domain outright. Never leave a logged-in session unattended, and do not let a browser store your password on a device children use.

Free Help Across Australia

Our tools manage access; they do not treat the underlying reasons play got away from you. If any sign on the list above fits, calling a helpline is the stronger step, and every service below is free, confidential and independent of us.

Talk to Our Support Team

Live chat runs 24 hours a day, 7 days a week, and any agent can apply limits, cooling-offs or exclusions on the spot. For anything you want documented in writing, email [email protected] and we respond the same day in most cases. Write Responsible Gaming in the subject line and your request jumps the general queue.

If you contact us in a hard moment, you will get a straightforward, compassionate answer and no attempt to talk you out of a break. Our agents are trained to apply the control you asked for first and answer questions second. Whether you need a 24-hour pause or a permanent closure, we will action it and confirm it back to you in writing.

Frequently Asked Questions

How long does it take to activate a self-exclusion?

Requests made through live chat or [email protected] are processed within minutes, 24 hours a day. Once confirmed, you cannot log in, deposit or place bets for the duration you chose, whether that is 24 hours or permanent.

What happens to my balance during self-exclusion?

Your balance stays in your account. For exclusions of 7 days or longer we work with you to withdraw it to a payment method you control. Open bets settle normally and any winnings are paid to your balance and then out through the same withdrawal process.

Can I raise a deposit limit immediately?

You can lower any limit instantly at Profile, then Responsible Gaming. Raising or removing a limit takes 24 hours to take effect, which is deliberate; it stops an impulsive decision from overriding your own planning.

Can I reopen my account after a permanent exclusion?

No. A permanent exclusion closes the account for good, and you cannot register a new account with the same personal details. Fixed-term exclusions of 24 hours to 6 months reopen automatically on the end date.

Where can I get confidential help in Australia?

Gambling Help Online is free and available around the clock on 1800 858 858 or gamblinghelponline.org.au. For crisis support call Lifeline on 13 11 14, and for gambling-related debt advice ring the national debt helpline on 1800 007 007.